TERMS & CONDITIONS
Terms Of Carriage
Customers are responsible for item(s) packed by them(damaged and breakable goods should be declared by customers).
Customers are liable for all extra customs duties, charges and surcharges as may be applied or incurred due to the type of commodity they are freighting (if unsure, please ask for a list of prohibited items) Incidence of loss are thoroughly investigated . It is advisable for customers to have their insurance for goods of high value.
Delivery Time:
Air freight: We deliver within 8-10 working days estimated from flight departure date.
Sea freight, we deliver within 40 working days from sail date . Please note that delivery time is estimated but usually accurate, although it is rare but we may encounter unforeseen circumstances that may cause delay.
Electronic Products Shipment
All electronic products such as TVs, Laptops, Phones etc should be declared before shipment including the value and any other necessary documents associated with the purchase . Arise Cargo will not assume responsibilty of any damage(s) to electronic products in transit, customers are advised to seek insurance for their electronics. Arise Cargo will negotaite on the replacement of any missing electronic product declared by customer and in our possession for shipment but will not be responsible for damaged items in transit. Incase of damaged electronic in transit, Arise Cargo will bear half of the cost of shipping the item back to the sender for possible replacement with the seller (based on the fact that goods were declared before shipment, purchase invoice presented before shipment and appropriate safety recommendation offered by Arise Cargo was adopted by customer).
Contraband Products
Arise Cargo is not liable for any shipment of contraband both from origin of shipment to destination countries. We are ready to help customers stop this practice by due information before shipment if declared by customer but it is the responsiblity of the customer to declare contraband items to Arise Cargo and to investigate before hand if goods being shipped falls under contraband in either origin or desitnation countries or both. All contraband goods will be destroyed and customer banned from using our services. We will also report contraband items to the appropraite authorities as required. If unsure please call me on 07972869160 for information.
Goods of Fraudulent Nature
Arise Cargo will not accept liability for goods purchased or solicited fraudulently and shipped through Arise Cargo. We have stringent rules to mitigate or stop this type of shipment, once such shipment is suspected to be linked to fraud, it will be stopped for further investigation which will involve request of documents from sender and reciever for further verification . Where Arise Cargo is not fully satisfied with the investigation, we will alert the appropraite local authority to assist in the investigation.
Goods Insurance
Presently, Arise Cargo will advise all customers to provide insurance for all their goods, either personal or commercialy. Generally goods are not insured unless requested by the customer .
Goods Payment
All goods are to be paid before shipment, once an invoice has been issued , we expect payment within 2 days from the issue of invoice for Air freight and within 5 days from the issue of invoice for sea freight . We reserve the right to withhold a customer’s good if payment is not received within the stated period. Where there is an arrangement between Arise Cargo and customer to pay after goods has been shipped, full payment is expected on the terms agreed before shipment.
Delivery Of Goods
Delivery times as stated above or provided by the company personel through correspondence are estimated and not guaranteed.
Contact us on:
07972869160
07487650733